The food is raw, each meal combines fresh meat and vegetables.
Yes, the fresh ingredients are sourced from farmers and produce suppliers within Australia only. Our chicken is free range and our meat is humanely farmed.
Meals for your pet are prepared in a commercial kitchen using fresh ingredients, each selection has been created with input from veterinary professionals.
Yes, we cater for dogs of all sizes. As each pet is different, should the portions be too big or small, you have the option of dividing or doubling up portions to meet your pets needs.
Yes, much like the food for the non-furry members of your family. Upon delivery, the meals should be stored in the freezer or below 5 degrees in the fridge. Please also observe the best before date listed on each meal.
Our recipes have been created with veterinary guidance in order to provide or replace a ‘standard’ meal plan for your pet. We encourage you to check with your vet, especially if you have a puppy or if your pet has any medical conditions or special dietary requirements.
Yes, as mentioned above, our food is prepared in a commercial kitchen equipped to meet food safety regulations for humans. Our team follows strict health and safety procedures to ensure the food is prepared, packed and shipped hygienically for your pet.
For fussy pets, we recommend gradually introducing them to a new diet by initially combining some of the old food with the new food. This should help them adjust, particularly if they are moving from a dry food to wet food diet. If your pet simply won’t eat the meals over time, of course you may stop your account.
Right now we are only selling and delivering to NSW and ACT. Please register your interest by emailing service@madpawschef.com.au if we haven’t arrived in your suburb yet.
Our current delivery time slot is between 7am and 6pm. Our delivery partner will send you an SMS the night before where you can track your order till it arrives. We only have limited timeslots currently, however, we hope to offer more delivery options as our business grows.
Yes, upon delivery, you will receive a text message advising that your parcel has been delivered. In lieu of a signature, the driver will take a photo and you will receive this and a GPS code. We recommend adding notes in the delivery instructions if you have any special requirements.
While the default drop off point will be your front door, we strongly recommend identifying a secure drop off spot and adding delivery instructions (particularly if you live in an apartment). Please secure your pets so that the driver can access the drop off point on delivery day without pets being able to come in contact with the driver or the food delivered.
Our meals are prepared fresh on demand each week and are transported from our temperature controlled warehouse to your door using refrigerated delivery vehicles.
We do not collect used packaging at this stage, however, our packaging is recyclable and the insulation bag is reusable. The boxes can be placed in your paper recycling bin, the ice packs can be emptied down the sink or into your garden and the plastic recycled at your nearest Redcycle collection centre www.redcycle.net.au/where-to-redcycle/
You may choose to place a one off order or to sign up to a subscription. If you set up a Mad Paws subscription, the deliveries will continue automatically until you change or cancel your subscription.
We currently accept Visa and Mastercard debit and credit cards.
To retrieve your password, simply click on the ‘forgot my password’ link when signing in. To change your password, you can log into your account and click on ‘settings’ and then ‘change my password’.
Yes, in order to skip a delivery, you must contact service@madpawschef.com.au 1 week prior to your next delivery so that we can cancel the order with our supplier.
As above, you must contact service@madpawschef.com.au 1 week prior to your next order. If the cut off has passed and it is too late to cancel, we suggest checking if a neighbour or friend can collect and store the delivery for you.
To cancel your subscription, please go to your profile on the website and click on ‘manage subscriptions’ and follow the prompts. Please note, if you have any orders in progress at the time of cancelling, they will arrive unless cancelled before the designated cut off for your area.